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Imagine sitting on hold during a critical call, only to hear nothing but silence. This frustrating experience is what’s known as dead air. In telecommunications such interruptions hurt businesses. Preventing these disruptions is essential to maintaining quality service and customer satisfaction. What Is Dead Air? Dead air is the absence of audio signals during communication.

Since the introduction of touch tone dialing in 1963, DTMF has become the worldwide standard for telecom signaling. Many companies rely on automated voice menus to direct customers where they need to go. This approach is highly effective in saving costs compared to using operators and efficiently guides users to their desired destinations. Dual tone