VoIP Call Quality Testing

A growing number of businesses are turning away from traditional landlines for their phone systems, choosing instead to adopt Voice over Internet Protocol (VoIP) systems. That’s due in large part to VoIP’s ability to handle large volumes of calls from  customers. However, even with its bandwidth and speed, these systems are not without their issues.

These issues can range from choppy audio to dropped calls. If you’re concerned about your VoIP system’s ability to handle your requirements, Global Telecom Testing can help. We provide VoIP call quality tests and related services to help you find any issues and identify the most important enhancements required to ensure smooth performance.

Professional VoIP Network Testers

When you choose us to perform a VoIP quality test for your business, our local staff  leave no stone unturned. Our services include VoIP  speed tests, VoIP jitter tests and more to fully evaluate your network’s capabilities. Our local staff are located in-country, helping you simulate the in-country customer experience and assess every aspect of your network stability, including:

  • Latency
  • Jitter
  • Packet loss
  • Quality of Service (QoS)
  • And much more!

Optimize Your Quality of Service

Maximizing the quality of VoIP calls is essential if you want to provide the best overall customer experience. In addition to testing your VoIP connection quality, there are numerous steps we recommend clients take to optimize their systems. For example, many times, call quality issues are caused by outdated equipment that may need to be upgraded.

Using routers specifically designed for VoIP also can improve the overall quality of calls, because they can dedicate bandwidth specifically for VoIP traffic rather than forcing your system to take a lower priority to other data transfers. When you choose us to perform a bandwidth test for VoIP, our experts will guide you in the right direction to make real improvements  based on the actual in-country user experience.

Advantages of Our VoIP Testing Services

Choosing GTT to provide VoIP latency tests means you have a dedicated team of experts working to improve your systems. Among the many benefits you will experience include:

  • Clearer sound — With crystal-clear sound on both ends of the call, you and your customers can concentrate on the conversation without distraction.
  • Better reliability — Nothing is worse than having to apologize to a customer for a dropped connection. Our services make sure you can stay in touch without interruptions.
  • More lines — When your VoIP system is optimized, you can use the bandwidth available to open as many lines as you need. This cuts down on the amount of time your customers spend waiting for a representative to answer their calls.
  • Reduced latency — Delays caused by jitter and latency create a perceptible lag in your responses to your customers, which can be off-putting. We can eliminate these so you’re always in-sync.

Work With GTT Today

We’re your best choice for VoIP Internet tests because we work hand-in-hand with our clients to enhance their technology and provide the best overall customer journey. With our localp help, your business can increase  its global reach, drive customer retention, increase revenues,  and achieve the lasting success you want. We also provide telecom consulting services to assess your company’s requirements and help you save money on your technology.

To learn more about how Global Telecom Testing can help you, don’t hesitate to contact us today.