Global Telecom Testing ServicesOur testing services ensure that phone numbers are validated as working numbers, and mobile apps functionality and usability are verified worldwide.
85% of customers are dissatisfied with their telecom experience...
GTT's testing ensures the integrity and reliability of worldwide telecom services, enhances accuracy, customer satisfaction, and retention.
92% of all customer interactions occur via phone. (Garter Survey)
Global Telecom Testing's 2015 Pass/Fail Report of Worldwide Telephone Numbers showed that more than 27% of worldwide telephone numbers and IVR platforms tested are non-operational upon delivery to global businesses.
Global companies are losing clients and compromising service because their worldwide telephone numbers, IVR platforms, mobile apps & games, and global roaming services are flawed. Customers are encountering issues when attempting to contact customer support, purchase services, products, make reservations, and/or use mobile apps & games.
The time and money spent to fix faulty telecom services is costly and frustrating, but more importantly, negatively impacts how your company is perceived in the marketplace.